Pemamek Oy

Customer Support

PEMA Customer Support offers a full scope of value-added services and specialist support. Our offering include spare part, maintenance and production support services. The services are supplied for all stages of the welding automation systems and work piece handling equipment.

PEMA HELPDESK

The global contact channel for
PEMA Customer Support


Service request

E-mail: service a pemamek.com

Tel. +358 2 76077200

Maximum support for minimised downtime

Spare parts
We provide original high-quality spare/wear parts and tailored spare part packages for new installations and rebuilds.
  • Full range of spare and wear parts meeting stringent quality criteria including original PEMA spare parts, retrofit parts and approved replacement OEM parts
  • Spare part packages for new installations and modernizations

Spare parts
Maintenance
Wide selection of maintenance services ensures continuous, uninterrupted production and optimal utilisation of equipment.
  • Unplanned and emergency service visits and repair services
  • Scheduled field maintenance
  • Condition tests from single machine section throughout the entire production line
  • Machine tuning and reconditioning

Maintenance
Production Support
Production Support, together with Spare Parts and Maintenance Services, combines PEMA customer support offering under one agreement, boosting your production productivity.
  • Automation system evaluation and updates, remote diagnostics and support
  • Program updates and software licences
  • Equipment modernizations, updates and upgrades
  • Installation supervision, start-up support and operator training

Support